Travel Cape Verde is a trading name of :Westgate Travel, 91 Talbot Road, Talbot Green, Mid Glamorgan. CF72 8AE
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| No. of days before departure | Cancellation charge |
|---|---|
| More than 42 days | Loss of deposit |
| 42 – 29 days | 50% |
| 28 – 22 days | 75% |
| 21 – 6 days | 90% |
| 5 – 0 days | 100% |
The charges above apply to your total holiday price excluding any insurance premiums, amendment charges or charges for goods sold and dispatched. The conditions of your travel insurance policy may allow a refund claim.
Please note: if any members of your party cancel, but the others still wish to travel, it may be necessary to re-calculate the cost per person based on the new party size as the accommodation will now be under-occupied. This may result in an increased amount per person payable to secure the original booking.
4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES
You enter into a separate contract with the hotel or residence for these items (e.g. parking, bar bills etc.), and agree to pay locally for any charges for items or services used by your party and not included in your holiday price. The accommodation we arrange for you can only be used by those people named on your Invoice. You are not allowed to share the accommodation with anyone else or let anyone else stay there.
5. IF YOU REQUEST A CHANGE TO YOUR BOOKING
All amendments to your booking, e.g. name changes, dates of travel or accommodation, will incur a charge, the amount of which will depend on the nature of the change and the time before the date of travel. This is in addition to any carriers' alteration or cancellation fees applicable. Any changes made within 8 weeks of departure may be treated as cancellations and re-bookings.
6. IF YOU BOOK THROUGH AN ABTA TRAVEL AGENT - i.e. 'Travel Cape Verde'
We will assume that in dealing with us the agent is acting on your behalf.
7. IF WE CHANGE YOUR HOLIDAY
Although it is unlikely, we may occasionally have to change your holiday arrangements and we reserve the right to do so. Most changes are minor and we will always endeavour to advise you or 'Travel Cape Verde' of any such changes at the earliest possible date. A change of airline, aircraft type, overseas airport of destination, travel timings by 12 hours or less and accommodation of a similar or higher standard in the same resort or region are classed as minor changes which do not entitle you to cancel or change to another holiday without paying our normal administration charges, and for which no compensation or refund is due.
Occasionally, we have to make major changes to your travel arrangements or accommodation. A major change is a change made before departure, which, on the basis of the information given to us by you at the time of booking we can reasonably expect will have a major effect on your holiday. The following changes are examples of major changes: changing travel times by over 12 hours, your UK departure airport (excluding London airports), a change to a lower standard or type of accommodation or reducing the number of days' holiday.
If we have to make a major change or cancel your holiday we will tell you as soon as possible. Where possible, we will offer the following options: you can either a) accept the changed arrangements b) purchase another holiday from us at the advertised current selling price or c) cancel your booking upon which we will refund your monies in full and final settlement. Irrespective of whether you choose a), b) or c) we will pay to passengers who paid the full price compensation as follows:
| No of days before departure | Amount for each full fare paying adult |
|---|---|
| More than 56 days | Nil |
| 29 – 55 days | £15 |
| 15 – 28 days | £25 |
| 8 – 14 days | £35 |
| Less than 7 days | £50 |
Compensation payments do not apply to any changes caused by force majeure (war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, health risks, technical problems, closure or congestion of airports or ports, cancellation or changes by scheduled airlines, hurricanes and other actual potential weather conditions, and other such events outside of our control).
8. IF YOU HAVE A COMPLAINT
In the unlikely event you have cause for complaint whilst abroad, about the accommodation or about any other element of your holiday, you must refer it immediately to our local representative. It is unreasonable for you to take little or no action whilst on holiday and wait until you return to complain, and you must take reasonable steps to minimise the consequences of the problem. If a problem cannot be resolved locally you should complete and sign a Report form in resort, setting out the details of the problem. This should be handed to your representative who will give you a copy; it is essential that you also report the problem to any supplier of the service you are complaining about. Any complaint must also be followed by written confirmation of all the details, with any supporting evidence, within 28 days of your return from holiday. If you fail to give us the opportunity of resolving your complaint whilst on holiday by reporting it to our representative, then this may reduce your rights under the contract.
9. OUR RESPONSIBILITY
We have taken all reasonable steps to ensure: proper arrangements have been made for all the holidays advertised on this website, for excursions which will be provided to you as part of the inclusive holiday and that the suppliers of various services are efficient, safe, reputable businesses that comply with the local and national laws of the country you are visiting. We have no direct control over the provision of services to clients by suppliers. However, subject to the note below, we will pay to our clients the equivalent of such damages as they would be entitled to receive under English law in an English court for any personal injury, illness or death, caused by negligence, as understood in English law, of the servants and agents of ourselves, or of any of our suppliers contracted or sub-contracted by us, to provide any part of the arrangements for your holiday as described in this brochure or excursions, except for air, sea and train carriers providing carriage for which separate conditions apply (see no. 13 - Travel Services). Note: We will make payments as stated above providing (a) the injured client has notified us of any claim for personal injury within 3 months of their return from holiday; (b) they assign to Serenity Holidays any rights against a supplier or any other person or party they may have relating to the claim; and (C) they agree to co-operate fully with us should we or our insurers wish to enforce those rights which have been assigned to us or which we are subrogated. This assignment is necessary to enable us to try to recover from suppliers any compensation paid to clients and associated costs as a result of a personal injury caused by the negligence of suppliers. We do not accept liability for happenings or actions outside our control, e.g. delays to travel services, the temporary invasion of pests, the presence of indigenous animals or insects, government action, industrial disputes, damage or inconvenience resulting from the weather (e.g. drought conditions) or from acts of God, or your party's negligence resulting in loss or accident.
If any client suffers personal injury, including illness or death, whilst overseas, arising from an activity which does not form part of the inclusive holiday arrangements or excursions offered by this company and which is the responsibility of a third party, we will give you all reasonable assistance (subject to our discretion) towards resolving any disputes, provided this is requested within 90 days of the occurrence of the incident. This help will include the provision of translation services, communications with authorities and others in foreign resorts, the recommendation of foreign lawyers (if needed), explanation of procedures to be followed and the notification of any time limits, subject to our spending on all such activities on behalf of yourself and your party to a maximum of £5,000 in total, recoverable by us from you in the event of an award against a third party or through insurance. If you have taken our recommended insurance cover, you must make an insurance claim in respect of any legal fees incurred abroad for that purpose, and if you have taken alternative insurance, you must do likewise under any Legal Expenses cover provided by it. You must also provide us with the confirmation from the Insurance company of receipt of your notification to them of your claim.
10. YOUR RESPONSIBILITY
You undertake to exercise due and reasonable care in respect of your holiday accommodation and its contents, to leave it in a clean and complete condition, to respect local and on-site regulations and bye-laws, to limit party numbers to those on your confirmation, to remit payments as invoiced on or before the due dates, to indemnify us against all loss or damage arising directly or indirectly from any act, default or omission of your party, and not to exceed the published occupation capacity of the accommodation. Any serious abuse of a property or its contents may render you liable to eviction without compensation.
11. EXCHANGE RATES
Used for calculating the price of your holiday is £1 = 1.45 Euro on the 12th July 2006.
12. PRICES AND SURCHARGES
We reserve the right to increase or reduce prices, and the current price of your holiday will be advised to you at the time of booking. Whilst every effort is made to ensure the accuracy of all information and prices displayed on this website, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on this price, will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid. Once you have booked your holiday we reserve the right to surcharge for cost increases due to government action such as changes in VAT or any other government imposed charges, transportation costs (including the cost of fuel), taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at airports, and exchange rates. There will be no charge within 30 days of your departure. We will absorb such increases up to 2% of your basic holiday price (excluding insurance premiums and any amendment charges). If the surcharge is greater than 10% of your holiday price you have the option of changing to another holiday that we offer (if we are able to offer an alternative you will not have to pay more, but if it is of a lower quality you will be refunded the difference in price) or you have the right to cancel (within 14 days of receiving surcharge notification), in which case we will refund in full all monies paid to us except insurance premiums and any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes will have no impact on the price of your holiday due to contractual and other protection in place.
13. TRAVEL SERVICES
When you travel by air the relevant carrier's 'Conditions of Carriage' will apply to your journey, some of which may limit liability or exclude liability in accordance with the relevant international conventions. Copies of the conditions are available for inspection at any ABTA travel agent. Information given by us about such services is for guidance only and the carriers concerned accept no responsibility for our website. It is your responsibility to report promptly at the check-in times given by the carriers and with the appropriate valid travel documents (e.g. Passports), and we cannot be held responsible for any costs incurred by you if you fail to do so. Occasionally there are times beyond our control when a flight is delayed. We will work closely with the airline and our resort office to make sure that any delay is as short as possible and that your overseas transfer and accommodation arrangements are changed if necessary. Our aim is to minimise the inconvenience of delays as far as possible Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delays to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Please note that reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7 'if we change your holiday'. If your airline does not comply with these rules you should complain to the Air Transport Users' Council - www.auc.org.uk
In March 2006 the European Commission published a list of airlines considered to be unsafe and which are therefore not permitted to fly passengers or Cargo in the EU or operate within the European airspace. This list is updated every three months and can be viewed by clicking on the website for the European Commission. Alternatively, should you wish to be sent a copy of the list, please contact us either by telephone or in writing.
14. TRAVEL INSURANCE
You agree to our requirement; at the time of booking your holiday you either accept our travel insurance or you or your travel agent make immediate alternative arrangements with cover at least to our own policy.
15. SWIMMING POOLS AND OTHER FACILITIES
Where a swimming pool or other facility is referred to as being available for use, such availability is at the hotelier's discretion and is understood to be conditional upon temporary or unavoidable closure necessitated by: the hotels essential maintenance programme, accident, damage or malfunction of equipment, and in the case of swimming pools: compliance with any water conservation regulations imposed in times of drought, damage or malfunction of the mains water supply. The above are understood to be a result of force majeure and not to reflect on our failure to deliver an advertised facility.
16. ARBITRATION
In the unlikely event that a complaint cannot be settled amicably between us, you may if you wish refer the matter to arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators (details on request). This is a simple method of arbitration on documents alone with restricted cost liability to the customer. The rules of the scheme provide that the application for arbitration must be made within nine months of the date of return from the holiday but in special circumstances it may still be offered outside of this period. The scheme does not apply to claims over £5,000 per person or £25,000 per booking, nor to claims mainly or solely in respect of injury or illness or their consequences. Alternatively, AITO's Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and amicable solution.
17. PASSPORT/VISA
It is the responsibility of all customers to ensure they have a passport that is valid for a minimum of six months beyond the intended date of departure from Cape Verde. All British Nationals require a visa to enter Cape Verde. To arrange this at no charge, please contact our Administration department on 0845 330 2068 no later than 7 days prior to your departure. You can arrange your visa on arrival, but this will be subject to a charge.
18. HEALTH
No vaccinations are required to visit Cape Verde, however, as requirements can change we recommend checking with your GP for the latest update.
19. HOLIDAY PARTICIPATION
Should anyone be refused admission to the flight or to the destination country by the airline or government authority than we are powerless to assist and cannot be held responsible. Any passengers considered to be unacceptably under the influence of alcohol or drugs may be denied boarding to the aircraft or entry into the country. In these circumstances we shall consider the client as having given notice of cancellation and be under no liability for any costs or charges incurred as a result of our doing so.
20. Links to Other Websites
Any links or frames to other websites included within this website will not be protected by ABTA unless the websites themselves are a member of ABTA.
21. Useful Travel Information
Please click on the following links for further information:
www.fco.gov.uk and Commonwealth Office
(FCO) for advise on traveling abroad
